Monday, February 09, 2009

File in: Crap service providers

I know, believe me I know, this blog is supposed to be about positive stuff that happens and that we make happen in South Africa. But sometimes you get slapped in the face so many times that it becomes very hard to turn the other cheek, at least without ranting a bit. And you all know by now how much I like to rant, hey?

It is now 9:40AM and I and my husband are sitting on the kitchen counter awaiting our stuff, the container that holds it, and a crew of five movers to arrive. They were supposed to be here at 8AM. 

20 minutes ago, after several attempts, my husband finally got through to the company in charge of our move in this end, Elliot International, and was told that they were actually having a problem with their transportation and that the container hasn't even left yet. WTF?!?! So now we are waiting for a crew with broken limbs, since none of them was able to pick up the phone at 8AM to tell us that they were having a problem. 

A delay of couple of hours (if indeed this is what it will remain as) might not seem like a huge thing, but let's face the facts: We arrived in SA a whopping five, yes 5, months ago. Try living out of two suitcases (24kg each) for more than a couple of months and you get the frustration, especially when one of the suitcases also contains the wedding album, important papers and obscene amount of not even so valuable, but too shiny to pass as junk, jewelry. And, I will not even go into the joys of an existence amidst smelly rented furniture. Also, If this was the first and only cock-up of the said company, I would most certainly not be ranting like this (I know what you're all thinking, but I like to consider myself as patient. Stop laughing!). However, this company's, whose relocation services my husband's company also forced on us, track record with us is severely less than flattering, and we have had it up to here - me holding my hand way above my head - with this thing they insist on calling service. I hate to think how much money my husband's company is throwing at them for this show of incompetence.   

The really scary part of this is that I am not even that anal about stuff like this. Mexico taught me many lessons in patience and trust, like when I spent several months (not making this up) waiting for the dishwasher repair guy, so sadly, I am picking my battles, and not getting worked up by the small stuff. I hate to think of the stink the me from five years ago would have caused over this.

No sign of furniture yet.

2 comments:

MarysMadness said...

Oh, I feel for you. This would upset me so much. I like my stuff. I miss my stuff just when I go on vacation.

I found your post with a google alert for junk jewelry.

So if you have an obscene amount of jewelry, I'm fretting for you. I love my "junk jewelry" , I refer to it lovingly. It's not junk. Even the junk isn't junk.

Hoping you get your stuff soon so you can set up house.

Good luck.

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